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The Medical & Surgical Clinic of Irving, Texas, the largest multispecialty practice in the Dallas/Fort Worth area—including primary care/family physicians, general internists, pediatricians, gastroenterologists, ophthalmologists, surgeons and radiologists—recently implemented a complete electronic health record to help its physicians improve patient care and significantly enhance the clinic’s financial position.

In 2006, the clinic adopted a document-management system from a major EHR vendor and provider of automated physician-led health improvement and follow-up care solutions. The clinic’s goal was to improve care by automating the follow-up process for its patient population and thereby enhance the doctor-patient relationship and generate better patient compliance and improved patient health.

As a result, the automated follow-up process solution helped the overall coordination of care, specifically among patients with chronic conditions and those in need of preventive-care services. The new system’s scheduling reminders hold up to pre-existing standards among the medical community and can be tailored to meet any and all of the clinic’s needs.

Costing roughly a few hundred dollars per physician per month, the clinic’s solution was implemented in 60 days. The implementation process took about 35 hours to implement with data extraction, including patient demographics, billing information and patient status, encompassing the first part of implementation. The data were transported via secure HTTPS, collecting the clinic’s deliverables, a data question and answer, and configuration. A 4-hour onsite workshop followed, as well as an additional 4-hour onsite training/go live support session.