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Population Health Management Requires Automation
Riverside Medical Group, a 350-physician practice based in Newport News, Virginia, has had an electronic health record (EHR) for many years. The EHR connects physicians with each other, and a secure web portal allows patients tom contact the practice. But in 2009, as the group built its infrastructure for population health management (PHM), its leaders realized that the EHR and the portal alone were insufficient to help doctors engage and manage patients who needed preventive and chronic care services.
The healthcare industry can take advantage of computer-driven automation, just as other industries have. When the infrastructure is in place to ensure that patients receive recommended care, physicians and their staff s can concentrate on delivering that care with compassion and full attention to the needs of the individual.