Proactive, Physician-Driven Patient Management

Communication Made Simple

Phytel Proactive Patient Outreach is an ongoing, automated service that identifies non-compliant patients, notifies them about recommended visits, tests, procedures or follow-up, and tracks the results of your outreach efforts. Regardless of your organization’s size, complexity or spectrum of medical specialties, Phytel Outreach simplifies the process of bringing your patients back into compliance for enhanced quality and improved clinical outcomes. Phytel Outreach strengthens both preventive care and chronic disease management through friendly and effective methodologies that motivate patients to engage more actively in their own medical care.

Identify:
Find Non-Compliant Patients

Phytel Outreach is based on a secure Patient Registry that is developed, operated and maintained for your organization at Phytel’s SAS 70 Type II certified data center. The outreach process is driven by evidence-based protocols that reflect the most up-to-date standards of care, including published guidelines from organizations such as NCQA, HEDIS, AAFP, and NQF. In addition to standard protocol sets, Phytel can easily develop customized protocols for your organization’s specialty needs, and offers protocols for ancillary services such as bone density scans and echocardiograms. The Patient Registry is updated automatically from your Practice Management System and other data and lab systems to ensure that information on patient compliance and scheduling is always current.

Daily scans of your Phytel Patient Registry quickly and effectively target patients with lapses in recommended visits, tests, procedures or other medical services. Since the records of non-compliant patients typically reveal several non-compliant conditions, Phytel Outreach is designed to manage the status of protocols across multiple co-morbidities and preventive care criteria.

EXAMPLE
One of your patients is due for an HbA1c test, a hypertensive follow-up visit, a mammogram and a dexa scan. Phytel Outreach detects all of these non-compliant conditions, flags them for attention, and facilitates coordinated contact and scheduling.

Notify:
Motivate Action

Once Phytel Outreach has identified a non-compliant patient, the system automatically initiates a telephone call that prompts the patient to schedule an appointment. Calls are recorded in a natural, friendly voice and—subject to HIPAA confidentiality restrictions regarding diagnoses—can include specifics about the kind of visit being recommended. Standard and specialized notifications include options such as:

PREVENTIVE CARE (e.g., annual visit, well child exam)
CHRONIC DISEASE MANAGEMENT (e.g., diabetes monitoring, hypertension follow-up)
TREATMENT PLAN COMPLIANCE (e.g., lab tests)
ANCILLARY SERVICES (e.g., mammography, dexa scan)
SEASONAL NEEDS (e.g., flu vaccination, sports physicals)

Notification schedules are flexible and can run on any days or times that you prefer. Outreach cycles typically consist of three to five contact events over an eight-week period. Calls can be coordinated to address multiple areas of non-compliance for a single individual, with outreach prioritized by level of importance. For example, disease management protocols generally supersede preventive care protocols. All notifications to a particular patient automatically stop after the patient books an appointment.

During the notification period, authorized members of your staff have easy access to detailed information about patient compliance status and the reason for each contact, so that they can speak intelligently and effectively with patients who respond to outreach efforts.

Track:
Monitor Compliance Improvements

Phytel Outreach tracks patient response to notifications and monitors subsequent patient activity. Whenever a contacted patient schedules an appointment, your Patient Registry is updated to display a change in the patient’s compliance status. All communication events are logged, providing details about when patients were contacted, why they were contacted, when they responded, and whether or not the response of a particular patient met the relevant compliance criteria. Failures to respond are also documented for future analysis and planning, and to support your organization’s risk management efforts.

A broad range of easy-to-read analytical reports, tailored to your organization’s unique professional needs, provide an ongoing, detailed picture of how Phytel Outreach  enhances patient compliance and quality of care. Flexible reporting offers you extensive choices regarding the amount and types of information you would like to view, providing insight into outreach results throughout your organization. You can receive both summary information and details displayed by individual facilities and providers.

Improved Quality, Lower Costs

Phytel Outreach allows your providers to guide patients toward healthier lifestyles, so that patients will be more likely to obtain needed screening and diagnostic tests and maintain appropriate drug therapies. By creating an active, open line of communication between providers and patients, it helps to improve the quality of care, reduce medical liability, and prevent lost revenue. Phytel Outreach also provides tremendous cost savings by eliminating expensive, time-consuming phone calls and mailings, and avoiding the inefficiencies resulting from human error. Phytel Outreach sets a new standard for the physician-patient relationship, establishing a strong foundation for improving compliance and health throughout your patient population.