Making a Difference. One Conversation at a Time.

37% of patients say they are interested in using online tools that could help them assess, monitor and manage their health.
Deloitte 2009 Survey of Health Care Consumers, March 2009

Patients: Your Best Resource

In partnership with Emmi Solutions, an industry leader in patient engagement technology, Phytel offers an easy-to-use communications platform and friendly, effective programs that engage and empower your patients to take an active role in the management of their health. Phytel Patient Self Management includes over one hundred award-winning Emmi® multimedia programs that cover a wide range of procedures; from colonoscopies to joint replacements, to self-management of chronic conditions such as diabetes and asthma. These Web-based programs strengthen the connection between patients and providers, delivering targeted information that prepares patients more fully throughout their healthcare experience.

Driving Higher Quality Care

An extensive library of compelling interactive programs guides patients through major topics in specialties such as general surgery, cardiac surgery, orthopedics, OB/GYN, neurosurgery, ophthalmology, gastroenterology, urology and many others.

CHRONIC CARE MANAGEMENT

Targeted, moment-in-care programs that can help your patients and their families understand and cope with diagnoses, decision-making, procedures and recovery.

SAFETY AND RISK MANAGEMENT

Guidance that can help your patients and their families understand their risks, maximize their own safety, and remain compliant with evidence-based treatment protocols.

Leveraging Quality Improvements

In addition to improving patient health and satisfaction, Phytel Patient Self Management strengthens your ability to demonstrate your success to consumers, payers, and quality monitors and regulators. For example, programs directly impact AHRQ CAHPS® scores, providing the specific kinds of information and patient-provider interactions covered by CAHPS surveys on chronic care and surgical procedures.

Higher quality ratings, documented patient experiences, and improved, measurable clinical outcomes support advantageous negotiations with payers regarding discounts and reimbursements. They also increase patient confidence in your organization's services and confirm that your patient population is receiving the highest quality health care possible.
 

INCREASE THE QUALITY OF CARE

• 96% of Emmi program viewers report a better understanding of their healthcare needs.
• Patients who view Emmi programs tend to make better healthcare decisions.
• Knowledgeable patients help your providers optimize clinical encounters and improve outcomes.

RAISE PATIENT SATISFACTION

• 90% of Emmi program viewers report a higher comfort level.
• 87% of Emmi program viewers state that they feel more confident in their provider.
• Patient participation has been shown to result in improved patient satisfaction scores.

MITIGATE RISK

• 84% of Emmi program viewers report an increased awareness of risk factors.
• Detailed documentation on patient viewing is archived in a HIPAA-compliant database that is a persuasive legal asset.

ENHANCE EFFICIENCY

• 80% of Emmi program viewers say they received answers to questions that they would have had to ask their physician otherwise.
• Viewers can submit questions online during programs for maximum effectiveness and timeliness.
• Patients and providers use visit time more effectively, optimizing valuable clinical resources.
• Operational costs are reduced through improvements such as lower call volume and significantly fewer operating room (OR) cancellations.

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