Streamlined Pre-Appointment Patient Communications

Simplified Patient Management

Phytel Visit Compliance provides friendly, automated and timely services that raise patient awareness of scheduled appointments. Effective communications, tailored to your organization’s specific needs, strengthen the connection between patients and providers, and help keep patients actively engaged in their own medical care. Phytel Visit Compliance optimizes scheduling, reduces no-shows, and enhances quality by helping to ensure that patients remain aligned with the most current preventive and chronic care protocols.

Automated Communication Schedule

Using secure links to your Practice Management System, Phytel Visit Compliance automatically detects upcoming appointments and sets up automated patient reminder calls according to your pre-arranged scheduling preferences. Calls give patients the date, time, provider and location of each appointment, and—subject to HIPAA restrictions regarding diagnoses—can include other specifics about the visit. Calls can also offer special instructions such as pre-test eating restrictions or the request to arrive early in order to complete paperwork.

Quick, Consistent Results

Calls are recorded in natural, personalized language that is friendly and easy to understand. Calls also make it convenient for patients to confirm, cancel or ask to reschedule an appointment, simply by pressing a button on their phone after the message has played. Patients typically appreciate being called, are motivated by their providers’ careful attention to their medical status, and after receiving a Phytel call are more likely to remember and follow through with their appointments.

Maximum Ease of Use

Phytel Visit Compliance can be customized in a range of ways to suit your organization’s unique workflow. It easily accommodates individual patients who ask to be left off the reminder schedule. It also recognizes the different types of appointments typically recorded in your Practice Management System, bypassing reminder calls for non-medical appointments such as staff meetings. Built-in intelligence accommodates holidays and weekends, adjusting the call schedule accordingly.

Online notifications let you know if calls fail to reach a patient after a specified number of attempts on their scheduled call day. Authorized staff can then electronically request a second round of calls for the following day if desired. The service can also provide you with regular, detailed analytical reports that allow you to continually track the results of your visit compliance efforts, including compliance improvements or gaps in performance across facilities, providers, patient demographic groupings and protocols.