Phytel Notify™

Communication Made Simple

Today’s busy physician practices are designed to provide quality care for patients that schedule an appointment. But what about those who do not follow-up on recommended care? 

Phytel Notify™ is an ongoing, automated service that uses your practice management system’s recall information to identify, notify and track patients due for recommended care.

• Automated service determines the need for patient care
• Notifies patients using advanced communication
• Requires no physician interaction or workflow modification
• Works with current practice management systems

Regardless of your organization’s size, complexity or spectrum of medical specialties, Phytel Notify™ simplifies the process of contacting your patients for necessary services, enhancing quality and improving clinical outcomes.

Rapid Implementation Process

Phytel Notify™ is the only service of its kind in the industry and it achieves its results using an automated multi-step process.

Identify Patients Due for Care

Using a registry of all active patients and a connection into your practice management system, appointments are scanned throughout the day to identify patients who have not yet scheduled a visit for their follow-up care.

Notify Patients through Automated Messaging

Once patients are identified as needing service, Phytel Notify™ automatically initiates communication, prompting them to contact the office to schedule an appointment. The message is patient-friendly and recorded in a natural language voice to meet the specific needs of each practice location. Even caller ID for outbound calls reflects the local practice location for which a notification message is sent.

Remind Patients of Scheduled Appointments and Manage No-Shows

Patients with scheduled appointments or those that miss their appointment are also contacted in a timely fashion. This ensures that not only are patients contacted for recommended care, but are also reminded about scheduled appointments to see their specialist.

Effective Quality Improvements

Phytel Notify provides a proven technology and service for specialty practices. 

• Delivers a seamless experience to your physicians
• Improves the efficiency of your nursing and support staff
• Provides a clear return-on-investment by eliminating the need for costly mailers

By engaging patients at the right time, your practice will deliver the best overall patient experience while improving quality and outcomes.

Track Patient Response and Monitor Compliance

All communication events are logged so that you know when patients were contacted and how many patients confirmed an appointment. Even for those patients who do not respond to intervention, the system helps your practice by documenting methodical process of follow-up care notifications.

Measure Financial and Clinical Results

By measuring registry data, we determine how many formerly non-adherent patients are now following recommended care. Financial reports also demonstrate how the service increases revenue, improves no-show rates, and eliminates cost.